✦ Luna Orbit — IT Support & Helpdesk

Weekend Help Desk (IT/AV) Technician - B2B Services Full Time

at Ambiance iQ

📍 Remote, US Remote Posted March 17, 2026
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Position Details

Type Not Specified
Experience mid
Exp. Years 0+ years
Education Not specified
Category IT Support & Helpdesk

About this role

This role provides remote help desk support for IT and AV systems, troubleshooting network and hardware issues, and assisting customers via phone and email in a fast-paced environment.

Key Responsibilities

  • respond to support tickets
  • investigate network issues
  • support audio systems
  • remote troubleshooting
  • document support activities

Technical Overview

Supports Windows and Linux systems, troubleshooting audio and network issues, with a focus on remote customer support and problem resolution.

Ideal Candidate

The ideal candidate is an experienced IT/AV support technician with strong troubleshooting skills in Windows and Linux, familiar with audio and network systems, and certifications like CompTIA N+ and CCNA. Patience and clear communication are essential.

Must-Have Skills

IT troubleshootingNetwork troubleshootingCustomer supportHelp desk experienceWindows and Linux

Nice-to-Have Skills

Audio systemsCompTIA N+CCNANetwork certificationsAV troubleshooting

Tools & Platforms

WindowsLinuxAudio systemsNetwork troubleshooting tools

Required Skills

IT troubleshootingnetwork troubleshootinghelp deskwindowslinuxaudio systemsav technologycustomer supportsupport technicianremote support

Hard Skills

Network troubleshootingWindowsLinuxAudio systemsIT supportAV technologyHelp deskTroubleshootingNetwork issuesCustomer support

Soft Skills

PatienceCommunicationProblem-solvingOrganizationCalmnessCustomer serviceMultilingualEmpathyDetail-oriented

Certifications

Required

CompTIA Network+CCNA

Industry & Role

Industry Technology
Job Function Provide remote IT and AV support for customer issues
Role Subtype Help Desk L2
Tech Domains Windows Server, Linux, Network / TCP-IP, VoIP / Unified Communications

Keywords for Your Resume

IT troubleshootingnetwork troubleshootinghelp deskwindowslinuxaudio systemsAV technologycustomer supportnetwork issuessupport technicianremote supportnetwork certificationscompTIA N+ccnatroubleshootingIT supporthelp desk supportcustomer serviceproblem-solvingmultilingualAV troubleshooting

Deal Breakers

Lack of network troubleshooting skills, No support experience, Inability to communicate clearly, No certifications like CompTIA N+ or CCNA, No experience with Windows or Linux

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