✦ Luna Orbit — Customer Success & Support

Weekend Shift - Technical Support Specialist

at Braze

📍 London Onsite Posted March 19, 2026
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Position Details

Type Full-Time
Experience mid
Exp. Years 2-3 years
Education Bachelor's in Computer Science or related field
Category Customer Success & Support

About this role

This role involves managing post-sale technical relationships, troubleshooting platform issues, and supporting SaaS customers.

Key Responsibilities

  • Manage technical support inquiries
  • Troubleshoot platform issues
  • Develop response plans
  • Collaborate with support teams
  • Contribute to knowledge sharing

Technical Overview

Supports SaaS platforms with skills in troubleshooting, case management, and tools like Salesforce and Zendesk, focusing on customer support and technical issue resolution.

Ideal Candidate

The ideal candidate is a mid-level technical support specialist with 2+ years experience supporting SaaS and mobile applications, skilled in troubleshooting and case management tools like Salesforce and Zendesk.

Must-Have Skills

supporting technical productstroubleshootingcustomer inquiriessupporting SaaS platformscase management

Nice-to-Have Skills

mobile ecosystemsautomationproject managementtoolingsupport in SaaS environment

Tools & Platforms

SalesforceZendesk

Required Skills

supporting technical productsSaaSmobile applicationscase management toolsSalesforceZendesktroubleshootingcustomer inquiriessupport platformssupport in SaaS

Hard Skills

supporting technical productsSaaSmobile applicationscase management toolsSalesforceZendesk

Soft Skills

communicationproblem-solvingteamworkcustomer focusautonomy

Industry & Role

Industry SaaS
Job Function Post-sale technical support and customer relationship management
Role Subtype Help Desk L2
Tech Domains Active Directory, Microsoft 365, Azure, Salesforce, Zendesk

Clearance & Visa

Clearance Required None
Visa Sponsorship No

Keywords for Your Resume

Technical Support Specialistsupporting technical productsSaaSmobile applicationscase management toolsSalesforceZendesktroubleshootingcustomer inquiriessupport platformssupport in SaaSautomationproject managementsupport specialistsupport teamcase management

Deal Breakers

No SaaS or mobile support experience, Lack of troubleshooting skills, No experience with case management tools

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