✦ Luna Orbit — ERP & CRM Systems

Workday Payroll/Finance/HCM Support Analyst

at Consumer Direct Care Network

📍 Remote, US Remote 💰 $75K – $85K USD / year Posted April 10, 2026
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Position Details

Salary $75K – $85K USD / year
Type Not Specified
Experience senior
Exp. Years Not specified
Education Not specified
Category ERP & CRM Systems

About this role

This role is responsible for documenting, supporting, improving, and training users and teams on Workday IT and business processes. The analyst resolves tickets, supports major Workday releases with regression testing, and maintains audit-ready change management documentation.

Key Responsibilities

  • Resolve Workday tickets and requests within agreed time frames while analyzing trends
  • Provide advanced technical and functional support across multiple Workday SKUs
  • Develop new Workday configurations and implement solutions
  • Support major Workday releases and lead regression testing
  • Maintain accurate change management documentation for audit controls

Technical Overview

The technical scope includes advanced Workday functional and technical support for multiple SKUs, troubleshooting complex issues, analyzing system errors, developing new configurations, and implementing solutions. The role also handles Workday release impact identification and regression testing, with reporting and auditing plan/functionality responsibilities.

Ideal Candidate

The ideal candidate is a senior Workday support professional experienced in providing advanced technical and functional support for Workday configurations across multiple SKUs. They can lead release support (including regression testing), maintain audit-ready change management documentation, and resolve complex tickets while mentoring junior team members.

Must-Have Skills

Expert proficiency in reading and understanding dataPromptly address and resolve incoming tickets and requests within agreed-upon time framesMaintain accurate change management documentation to satisfy internal/external audit controls and compliance practicesProvide advanced technical and functional support for multiple SKU’s in the Workday systemincluding troubleshooting complex issuesanalyzing system errorsdeveloping new configurationsreportingauditing plans/functionalityand implementing solutionsSupport major Workday releasesidentify impact and enhancement opportunities associated with a new releaseand direct regression testing and introduction of required changes as new releases are introducedComply with applicable legal requirementsstandardspoliciesand procedures

Nice-to-Have Skills

Workday CommunityUser Groups and ConferencesFoster ongoing Workday relationships

Tools & Platforms

Workday

Required Skills

WorkdayWorkday releasesregression testingchange management documentationaudit controlstroubleshootingsystem errorsnew configurationsreportingauditing plans/functionalityticket resolutionWorkday Community

Hard Skills

WorkdayWorkday releasesregression testingchange management documentationticketing and requeststroubleshooting complex issuessystem errors analysisWorkday configurationsreportingauditing plans/functionalityimplementation of solutionsdata analysis to formulate and educate on current trends

Soft Skills

high-level problem-solving and decision-making skillseffective written and verbal communicationmentor and lead junior team membersproblem-solving and decision-making supportrecommendations for systems and process improvementsaddress and resolve incoming tickets within agreed-upon time framesanalyze trends and anomaliesfoster ongoing relationships with Workday community stakeholders

Industry & Role

Industry Nonprofit / Healthcare Services
Job Function Provide senior technical and functional support for the Workday system, including release support, troubleshooting, configuration, and audit-compliant documentation.
Role Subtype Workday Consultant
Tech Domains Workday

Keywords for Your Resume

Workday Technical Support Analyst IIIWorkdayWorkday releasesregression testingchange management documentationaudit controlstroubleshootingsystem errorsconfigurationsreportingauditing plansfunctional supportSKU’sticketnew configurationsauditingticketing

Deal Breakers

Must provide advanced technical and functional support for multiple SKU’s in the Workday system, Must be able to support major Workday releases and direct regression testing, Must be able to maintain change management documentation for audit controls

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