Position Details

Type Not Specified

Experience entry

Exp. Years Not specified

Education Bachelor’s degree in Business or a related field

Category ERP & CRM Systems

About this role

This role supports the daily operations of the Sunrise Workday platform by handling user inquiries, logging and escalating issues, and performing testing for updates and releases. You will also maintain documentation and support training/onboarding for Workday users across HR, Finance, and Payroll.

Key Responsibilities

Serve as first point of contact for Workday-related inquiries (access navigation reporting)
Log track and escalate system issues
Assist in testing Workday updates releases and enhancements execute test scripts document results validate functionality
Maintain and update user guides FAQs and process documentation and support onboarding/training
Collaborate with Workday Administrator and cross-functional teams to identify trends and recommend process improvements

Technical Overview

The technical scope centers on Workday user support (access, navigation, and reporting), executing test scripts for releases/enhancements, validating end-user functionality, and safeguarding data integrity. The role includes documentation management and compliance-aware audit practices.

Ideal Candidate

The ideal candidate is a Workday support professional with Workday Pro Certification (or equivalent Workday training) and hands-on experience supporting Workday in a mid-to-large organization. They can provide first-point user support across HR, Finance, and Payroll, execute system testing with test scripts, ensure data integrity, maintain strong documentation, and partner with HR/Payroll/Finance/IT stakeholders to resolve issues efficiently.

Must-Have Skills

Workday Pro Certification or relevant Workday trainingExperience supporting Workday in a mid-to-large organizationFamiliarity with audit and compliance documentation practicesExcellent problem-solvinganalyticaland critical thinking skillsServe as the first point of contact for Workday-related inquiriesLogtrackand escalate system issues as appropriate

Nice-to-Have Skills

Exposure to change management or process improvement initiativesExposure to change management or process improvement initiatives

Tools & Platforms

WorkdayWorkday Administratoruser guidesFAQsprocess documentationLearning and Development team

Required Skills

Workday supportuser supportsystem testingdocumentationissue loggingescalationaudit and compliance documentation practiceschange managementprocess improvementtest scriptsdata integrity validationHR supportFinance supportPayroll supporttraining sessions

Hard Skills

Workday supportWorkday platform user supportsystem testingquality assurancetest scripts executiondocumentationuser guidesFAQsprocess documentationchange managementprocess improvementHRFinancePayrollIT cross-functional collaborationaudit and compliance documentation practicesissue loggingsystem issue trackingdata integrity validationWorkday release testingend-user functionality validationuser access issue supportWorkday navigation supportWorkday reporting supportsubject matter expert

Soft Skills

customer-focused supportproblem-solvinganalytical thinkingcritical thinkingconstructive approachcollaborationcommunicationtraining delivery collaborationresponding to inquiries efficiently

Certifications

Required

Workday Pro Certification

Industry & Role

Industry Nonprofit

Job Function Provide Workday application support, testing, and documentation for HR, Finance, and Payroll users.

Role Subtype Workday Consultant

Tech Domains Workday, ERP & CRM Systems, ITSM / ServiceNow, Microsoft 365, Active Directory

Keywords for Your Resume

Workday Support SpecialistWorkdayWorkday Pro CertificationWorkday AdministratorWorkday-related inquiriesaccess issuesnavigationreportinglogtrackescalatesystem issuestestingsystem testingquality assurancetest scriptsdocument resultsvalidate end-user functionalityuser guidesFAQsprocess documentationLearning and Development teamonboardingtraining sessionssubject matter expertHRFinancePayrollITaudit and compliance documentation practiceschange managementprocess improvementdata integrity

Deal Breakers

Workday Pro Certification or relevant Workday training, Experience supporting Workday in a mid-to-large organization, Bachelor’s degree in Business or a related field, On-site work requirement (Miami, FL)

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