Position Details

Type Not Specified

Experience lead

Exp. Years Not specified

Education Not specified

Category AI & Machine Learning

About this role

This role involves leading technical strategy and execution for Amazon Connect AI at a global scale, focusing on scaling AI expertise, driving innovation, and engaging with enterprise customers to shape product development.

Key Responsibilities

Lead execution of field community programs
Own technical leadership for AWS events
Engage with C-level executives
Build and mentor global technical community
Influence product roadmap based on customer insights

Technical Overview

The technical environment includes AWS cloud services, AI and Machine Learning frameworks, and enterprise contact center solutions, with a focus on AI-powered agents and customer engagement tools.

Ideal Candidate

The ideal candidate is a senior AI/ML leader with extensive experience in developing and scaling AI solutions within cloud environments, particularly AWS. They possess strong strategic, program management, and customer engagement skills, with a proven ability to lead global technical teams and shape product roadmaps.

Must-Have Skills

Technical strategyAI innovationsProgram managementCustomer engagementCross-functional collaboration

Nice-to-Have Skills

AI in contact centersEnterprise customer experienceVoice of customer initiativesAI frameworksGlobal team leadership

Tools & Platforms

Amazon ConnectAWSre:InventEnterprise Connect

Required Skills

AIArtificial IntelligenceMachine LearningMLAWSAmazon Web ServicesAI-powered specialist agentsTechnical strategyProgram managementCustomer engagementProduct roadmapVoice of customerEnablement programsAI innovationre:InventEnterprise Connect

Hard Skills

Artificial IntelligenceAIMachine LearningMLAWSAmazon Web ServicesAI-powered specialist agentsTechnical strategyProgram managementCustomer engagementProduct roadmapVoice of customerEnablement programsAI innovationAWS re:InventEnterprise Connect

Soft Skills

LeadershipCommunicationStrategic thinkingCross-functional collaborationMentoringCustomer focusProblem-solvingPublic speaking

Industry & Role

Industry Technology / Cloud & Infrastructure

Job Function Lead technical strategy and community development for Applied AI solutions at AWS

Role Subtype Technical Program Lead

Tech Domains Amazon Web Services, Artificial Intelligence, Machine Learning

Keywords for Your Resume

Deal Breakers

Lack of experience in AI or Machine Learning, No experience with AWS or cloud platforms, No leadership or program management background, Unwillingness to work cross-functionally, No experience with customer engagement at enterprise level

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WW Tech Leader, Applied AI Solutions, Amazon Connect - AMER

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