Position Details
About this role
Senior Technical Analyst provides broad facility-based IT&S equipment support, including hardware repair, networked device troubleshooting, and on-site service desk duties with 24x7 on-call rotations.
Key Responsibilities
- Implements and supports facility IT equipment; escalates incidents beyond scope; logs and tracks incidents; provides on-site training; maintains policy compliance
Technical Overview
Scope includes network hardware, servers, PCs, printers, cabling, and related software; requires Cisco and Microsoft certifications and on-site hardware troubleshooting experience.
Ideal Candidate
The ideal candidate is a senior IT support professional with 2+ years of broad hardware and on-site infrastructure experience in healthcare, capable of leading hardware repair, provisioning, and on-site support with a strong emphasis on Windows platforms and Cisco equipment.
Must-Have Skills
Nice-to-Have Skills
Tools & Platforms
Required Skills
Hard Skills
Soft Skills
Certifications
Preferred
Industry & Role
Keywords for Your Resume
Deal Breakers
Bachelor's degree preferred, Two years of broad technical experience
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